211 Press Release (COVID-19 Response)

“United Way chapters across the Commonwealth are committing an additional $55,000 to the operations of Mass 211 to help staff meet the high call volume due to inquiries about COVID-19 resources and assistance.  Since Mass 211 was designated on March 13, 2020 by the Massachusetts Department of Public Health and the Massachusetts Emergency Management Association as the official COVID-19 resource and referral line for residents, it has fielded more than 12,800 calls related to the crisis. 

“In this way and in many others, the United Ways of Massachusetts are joining forces to help the citizens of Massachusetts have the resources necessary to say well and safe during this health crisis,” said Tim Garvin, President and CEO of United Way of Central Massachusetts.  “It is in such times of great adversity that we stand together to put enact our mission to improve the lives of those in our community.”

Massachusetts 211 is providing real-time COVID-19 information, resources, and referrals in multiple languages. Residents can call 211 to learn more about:

  • COVID-19 prevention, symptoms, and treatment
  • Information about testing
  • Guidance for people planning or returning from travel

Massachusetts 211 is open to callers 24 hours a day, 7 days a week. Operators fluent in Spanish are available, and more than 150 other languages are supported through an interpreter services line that is available 24/7.

Residents with questions should dial 2-1-1 from any landline or cellphone. Callers dialing 2-1-1 will hear an automated menu of options. Callers press 2-6 for coronavirus. Residents can also reach 211 through a live chat option on the Massachusetts 211 website.”

please click here for the full article and to learn more about 211, the COVID-19 crisis, and what the United Way is doing to assist our impacted communities during this time!